Customer Experience & Value Partner, Oncology, Omnichannel Management
About Astellas:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
About this role:
As the Customer Service & Value Partner, your role involves designing and executing omnichannel engagement campaigns for healthcare professionals (HCPs) and patients, aligning with the Strategic Brand Plans. This position demands a diverse skill set and knowledge encompassing digital marketing, campaign planning and execution, marketing automation, campaign channel mix, KPI tracking and reporting, and channel (and campaign) optimization.
You collaborate closely with the senior Product Manager/Brand Team, contributing to established brands and launch brands. Your primary responsibility lies in fostering robust relationships with our customers, comprehending their requirements, and ensuring they derive maximum value from our products and services.
Additionally, you'll handle the identification and resolution of customer issues while promoting our product and service value through omnichannel engagement, utilizing both owned platforms and third-party platforms, whether through projects or paid channels.
Hybrid Working:
At Astellas we recognise that our employees enjoy having balance between their professional and home lives. We are proud of our hybrid approach which empowers you to have flexibility on whether to work from home or in the office.
In this role, you will:
Essential Knowledge & Experience:
Preferred Experience:
Required qualification:
Additional information
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Functie: | Customer Experience & Value Partner, Oncology, Omnichannel Management |
Startdatum: | 05-01-2024 |
Ervaring: | Ervaren |
Educatielevel: | MBO |
Contracttype: | Vast |
Salaris: | onbekend – onbekend |
Uren per week: | 32 – 40 |
Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met WilsonHCG EMEA Ltd. via onbekend of onbekend. Of bezoek hun website onbekend.
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